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Rights of Consumer as per CP Act

Consumer Protection Act 1986 is one of the major reform in Indian Legal system. Through this Act the Consumers are protected from some practices which are against to their basic rights. Here we have discussed Rights of Consumer as per CP Act (Consumer Protection Act) 1986. We have also discussed Who is not a Consumer as per Consumer protection Act along with Rights of Consumer as per CP Act 1986.

Who is not a Consumer?

• A person obtaining goods for “resale” or for any “commercial purpose”; or
• Buys goods without Consideration; or
• Hires or avails any services without Consideration; or
• Uses the goods without approval of the person who has bought goods for consideration; or
• Is beneficiary of services w/o consent of the person who has hired the services for consideration; or
• Obtains service under a contract of personal service.

Rights of Consumer 

 Right to safety,
 Right to be heard,
 Right to consumer education,
 Right to seek redressal
 Right to Choose
 Right to be Informed

Different Rights as per CP Act

Right to Safety:

• This right states that consumer have rights to be protected against marketing of goods or services which are dangerous to the health and life of customers

Right to Choose:

Under this right each customer must be given with an opportunity to choose from the variety available in the market. This right also enable the consumer to access all the variety of goods and services at lowest possible rates.

Right to be Informed:

Consumers have every right to get information about the products or services which they want to get. That is the consumers must be ensured with all the information like price, quality, quantity, standards, etc about the product or service.

Right to be heard:

Consumer has the right to present before the appropriate forum or authorities all those matters which effect his interests.

Right to seek redressal:

This right protect the consumer from unfair and biased trade practices of the seller. It gives right to the consumer to file complaint against the seller because of whom the consumer is affected. It also enhance the rights to claim compensation for any loss due to the seller.

Right to Consumer Education:

This rights states that every consumer is entitled to be informed and get educated about the rights which ever is necessary to him. they must be educated about the authority related to this act, rules and procedure for claim etc…

Above discussed are various rights which as available to customers as per Consumer Protection Act 1986. Find other notes in Legal Aspects of Business here

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